While this was potentially a safety issue, TSA took responsibility for the error and it should be noted that this happened in checked baggage where box cutters are permitted to be used by TSA Officers in the course of screening duties.”įrom Octothrough October 31, 2016, other passengers filed complaints about damage inside their suitcases and missing items, including missing underwear, pills, jewelry and even a bible. The Customer Service liaison apologized to the passenger for the misstep via phone conversation. “The responsible Officer received corrective action for the incident. “After using a box cutter in the performance of duties to open a sealed item for standard inspection a TSA Officer inadvertently set the box cutter down but still inside a checked bag while continuing to search other areas of the luggage,” Koshetz said. In another instance, in August 2016, a parent said a 4-year-old daughter found a box cutter inside her checked suitcase. “It was explained to the passenger that, depending on the location of the alarm, a pat down may include sensitive areas.” “(The liaison) explained that for the security of all travelers, thorough pat downs such as this one are routinely conducted by TSA Officers,” Koshetz said. TSA responded to the claim of an extremely invasive pat down through its local customer service liaison, according to TSA spokesperson Sari Koshetz. One woman pledged to never fly again after she claimed a TSA agent touched her private areas multiple times in April 2016, humiliating her in the process. However, some people alleged other issues.
BLOUNTVILLE, TN (WJHL) – Transportation Security Administration agents are supposed to protect passengers and others when traveling, but some people who fly in and out of Tri-Cities Airport complained about the way TSA treated them and their belongings.Ī years’ worth of TSA complaints, obtained through a Freedom of Information Act request, identified 40 complaints, most alleging missing or damaged personal belongings at Tri-Cities Airport.
0 kommentar(er)
